Frequently asked questions
Products and quality
Where do your products come from?
[Origin countries.]
Are your products lab-tested?
[Answer]
What do indoor, greenhouse and outdoor mean?
[Answer]
How should I store my products?
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Do you offer bundles?
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Payments, account and returns
When is my payment charged?
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Can I pay in instalments?
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What happens if my payment fails?
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Flowers
Are these products legal?
Yes. All our flowers come from certified herb varieties and stay below the 0.3% limit set by EU regulations. Each batch is lab-tested to confirm compliance.
What are Xativia aromatic flowers?
They are dried, hand-selected herb flowers grown for their natural fragrance and appearance. Each variety has its own aromatic profile, from fresh citrus and pine to sweet, earthy and spicy notes.
What are they intended for?
Our flowers are sold for aromatherapy and as collectibles. They are not intended for human consumption. Do not eat, ingest or consume them in any way.
How can I use them for aromatherapy?
Many customers place them in a jar, bowl or sachet to scent a room, wardrobe or workspace. Opening the jar and enjoying the scent can become a relaxing part of a daily ritual.
What are the benefits of aromatherapy?
Aromatherapy uses natural scents to create a pleasant atmosphere. Many people enjoy it as a moment to slow down and appreciate nature's aromas. We make no health or medical claims about our products.
What does the Intensity Level mean?
Every product shows an Intensity Level from 1 to 10 that indicates its intensity and character: 1–4 Regular herbs, 5–7 Superior herbs, 8–10 Superior herbs +.
How should I store the flowers?
Keep them in an airtight container in a cool, dark, dry place. This preserves their aroma, colour and texture for longer.
Which sizes are available?
Sizes from 1g up to 5g, plus bundles of 2, 3 or 5 packs.
Extracts
Are these products legal?
Yes. All our extracts are made from certified herb varieties and stay below the 0.3% limit set by EU regulations. Each batch is lab-tested to confirm compliance.
What are Xativia aromatic extracts?
They are concentrated, pressed botanical resins made from the aromatic parts of selected herbs. Pressing gathers the plant's natural fragrance into a compact, long-lasting form.
How are they different from the flowers?
Extracts have a denser, richer and longer-lasting aroma than dried flowers. Their texture, colour and scent vary with the variety and the traditional method used to make them.
What are they intended for?
Our extracts are sold for aromatherapy and as collectibles. They are not intended for human consumption. Do not eat, ingest or consume them in any way.
How can I use them for aromatherapy?
A small piece placed in a closed jar or a decorative dish releases a deep, natural scent. Many collectors also enjoy comparing the textures and aromas of different varieties.
What does the Intensity Level mean?
The Intensity Level from 1 to 10 indicates each product's intensity and character: 1–4 Regular herbs, 5–7 Superior herbs, 8–10 Superior herbs +.
How should I store extracts?
Wrap them in their original packaging or baking paper and keep them in a cool, dark place. This keeps the aroma intact and stops the texture from drying out.
Pens
Are these products legal?
Yes. The botanical content of Aroma Stick comes from certified herb varieties and stays below the 0.3% limit set by EU regulations. Each batch is lab-tested to confirm compliance.
What is the Xativia Aroma Pen?
Aroma Pen is a compact, ready-to-use device filled with a botanical aroma blend. Each Aroma Stick has a scent profile inspired by our flower varieties, in a sleek format that is easy to carry and collect.
What are they intended for?
Aroma Pen is sold for aromatherapy and as collectibles. They are not intended for human consumption.
Which scent profiles are available?
We offer fruity, floral, earthy and fresh profiles. Each product page describes its aroma notes so you can choose the character you prefer.
What does the Intensity Level mean?
The Intensity Level from 1 to 10 indicates each product's intensity and character: 1–4 Regular herbs, 5–7 Superior herbs, 8–10 Superior herbs +.
How should I store my Aroma Pen?
Keep it upright, at room temperature and away from direct sunlight and heat. Store it in its original box when you are not using it.
Is Aroma Stick rechargeable?
This depends on the model. Each product page states whether the Aroma Stick is disposable or rechargeable. Please recycle used devices at an electronics collection point.